Document AI that cut claims processing time by 70%
Document AI that reads claim forms, receipts and police reports, checks them against policy rules and routes clean claims for approval, leaving assessors to handle only the exceptions.
The client
Leadway Assurance — insurance, Lagos, Nigeria.
The challenge
Every motor and travel claim arrived as a bundle of photos, PDFs and forms that assessors read by hand. A first review took nine days on average, backlogs grew after every holiday and simple, valid claims waited behind complex ones.
What we did
A Premium AI integration package automated the first review.
- Assessment of two years of claims to build the evaluation set and rules
- Document AI that extracts and validates fields from forms, receipts, photos and police reports
- Policy-rule checks and fraud signals with explanations for every recommendation
- Human-in-the-loop review queue for exceptions, integrated with the claims system
- Bias and compliance testing with the risk team before launch
- Monthly accuracy reviews and retraining as document formats change
Results
Clean claims are checked the same day and decisions are 70% faster overall. Extraction accuracy is 99.1% on the evaluation set, and assessors spend their time on the claims that genuinely need judgement.
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